Job Summary:
Akoya Hotels is looking for a friendly and guest-focused Front Office Associate to manage check-ins and check-outs, respond to guest inquiries, and ensure a welcoming and smooth experience from arrival to departure.

Key Responsibilities:

• Greet guests and handle check-in/check-out procedures accurately and efficiently.

• Respond to guest inquiries, complaints, and requests in person, over the phone, or via email.

• Manage reservations, payments, and maintain front desk records.

• Provide information about hotel services, amenities, and local attractions.

• Maintain a clean, organized front desk and communicate effectively with other departments.

• Ensure guest satisfaction, privacy, and safety, escalating issues as needed.

Qualifications:

• Strong communication, customer service, and problem-solving skills.

• Basic knowledge of reservation systems and front desk operations.

• Ability to multitask in a fast-paced environment with a positive attitude.

• Experience in a similar role and familiarity with hotel systems is a plus.